ISG provider comparison: with Ki 'out of the complexity trap

The market for development and maintenance puts it well with ISG provider comparison: with Ki 'out of the complexity trap

The market for application development and maintenance (Application Development and Maintenance, ADM) is growing significantly.The majority of customers are fighting with the complexity in their development organizations.The use of AI-based automation could help.The Information Services Group (ISG) examines the tools.

Due to Corona, the already high ADM growth pace has increased significantly, ISG states.Nevertheless, many companies find it increasingly difficult to promote the agilization of the processes quickly enough.Against this background, Such ADM service providers in particular would have market opportunities that had effective means of reducing complexity and could offer appropriate training.The use of AI-based automation solutions is considered a royal road.

This is one of the central results of the provider comparison "ISG Provider LENS Next-generation Application Development and Maintenance Services Report Germany", which ISG has now presented (reference for a fee).The study examines the know-how and the implementation skills of ADM service providers who work in the Germany, Austria and Switzerland region.

Heiko Henkes, Director & Principal Analyst bei der Information Services Group (ISG), erläutert, worauf es ankommt: „Im ADM-Markt zählt Automatisierungswissen zu den wichtigsten Differenzierungsmerkmalen.In practice, it is about supporting the entire development process through AI-based automation."

A special focus is on quality assurance, according to Henkes.This should have an embedded AI (artificial intelligence), machine learning and toolset integration and ideally equipped with AI-automated processes (Artificial Intelligence for IT Operations, AIOPs).Among other things, it is about providing analysis dashboards that can reliably insert the knowledge of AI into the continuous process improvement.Last but not least, this helps the successful implementation of DevOps programs.

Vor diesem Hintergrund haben die ISG-Analysten insgesamt 49 Anbieter in fünf Marktsegmenten bewertet: „Application Development & Scaled Agile", „Agile Development Specialist", „Managed Application Services", „Application Quality Assurance" und „Continuous testing specialist".

Application Development & Scaled Agile

In this area, the study service provider looks at service providers who support customers with a comprehensive portfolio approach to collect agile methods in their entire development organization.The leading providers of this market segment are able to work with a wide variety of framework, tool and solution providers.

In addition, they can be able to use customer -owned platforms and procedures.The multitude of these techniques, methods and processes to integrate is a challenge that leads to extreme complexities, especially in many places, in many places that would be added to industry -specific adjustments.

Consulting expertise and high-end technology partnerships were one of the most important prerequisites to be successful as a service provider in this area, for example when it comes to implementing performant CI/CD pipelines with which development capacity can be flexibly provided.

Agile Development Specialist

In this market segment, ISG examines providers of agile development services.These have mature knowledge in areas such as data analysis, artificial intelligence, machine learning, system architecture, programming languages and manufacturer certification.

Many of the service providers examined in the study have industry-specific special knowledge, for example with regard to car insurance or financial services.Additional specializations are shown in the development methodology, for example in the use of object -oriented, functional or interactive programming.

The increasing use of low-code and no-code platforms is the current trend, which significantly simplify programming and also make it noticeably easier to integrate specialist areas.Due to the strong relevance in the agile development, ISG low code/no-code platforms in the follow-up study will look at more detailed.

Managed Application Services

Zum Marktsegment Managed Application Services oder auch „Application Management Services" (AMS) gehören Dienstleister, die alle produktiven Anwendungen eines Kunden hinsichtlich der technischen und teilweise auch fachlichen Aspekte im Rahmen eines Outsourcing-Betriebsmodells übernehmen.The services examined by ISG include application support, platform upgrades, application security as well as troubleshooting and removal, improvement in application and merging improvement and developmental arrears under Kanban or similar methods.Some of the evaluated service providers have included application monitoring, release management, determination of defects and correction as well as the performance of database queries in your service offer.

Application Quality Assurance

In this segment, ISG service providers evaluate the application LIFECYCLE management with comprehensive quality assurance programs.The programs include the evaluation, the design, implementation and partly the operation of the applications.In addition, the study examines numerous further skills about which findings can be obtained to improve the quality of application and performance.

This includes, for example, the ability to integrate tools for Application Performance Management.Another important aspect is the use of artificial intelligence and machine learning for the automated evaluation of production protocols and monitoring data.

Continuous testing specialist

Anbieter von automatisierten Testdienstleistungen fasst ISG im Marktsegment „Continuous testing specialist" zusammen.The core competence of these service providers is to develop test strategies and derive the respective test scope and the associated methods and scripts.Thanks to this preparatory work, the providers are able to implement automation and carry out test cycles in such a way that the evidence required by the compliance audits is reliably created.

The continuous testing of applications ensures that the requirements of quality assurance and the agilization of the development processes can be brought to a common denominator.In addition to sufficient technological expertise.

The classifications

Die Vergleichsstudie stuft Atos, Capgemini, Cognizant und Wipro in jeweils drei Marktsegmenten als „Leader" ein.Accenture, infosys and Materna receive this classification in two segments as well as DataGroup, HCL, MSG Systems, Tech Mahindra and Zeiss Digital Innovation in one segment (Zeiss Digital Innovation offers a processed version of the study).

Zudem werden HCL in zwei Marktsegmenten sowie Arvato Systems, DXC Technology und Imbus in je einem Marktsegment als „Rising Star" bezeichnet.According to the definition of ISG, companies with a promising portfolio and high future potential are.

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