Vodafone: Expert warns of fraud - customers should note DAS

Telephone providers such as Vodafone and Co. always have problems with people who are annoyed about illegally concluded contracts.

But how do you deal with it when Vodafone unexpectedly debits money? What pitfalls should one keep in mind?

Vodafone: Criticized for unfair methods

Vodafone was recently criticized because, among other things, several franchisees had worked with unfair methods (we report) or contracts were concluded in the names of pets ( we report).

Now, in an interview with the magazine "Der Spiegel", consumer advocate Carola Elbrecht explains the most common rules for dealing with Vodafone and Co.

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First of all, the advice is not to let yourself be pressured. Especially not in the shop. It is advisable to read the contract carefully. Customers should always insist on having the contract printed out. You should read the documents in peace – and if necessary take the time to do so at home. Customers should be careful when it says that the offer is only valid in the shop and only today. It's best to turn around immediately, advises the expert.

"Basically, we recommend that consumers take a witness with them when they visit the shop," she says.

Vodafone: Additional charges after visiting the store

And what if charges suddenly appear that the customers have not agreed to? Then, from a legal point of view, the customers are fine! Because just like that, no additional bookings may be made.

Therefore, it is important to be careful when going to the store if you already have a contract. "The employees then conclude a new contract without their knowledge (that of the customers, editor's note) for which they pay monthly," says the expert in the Spiegel interview.

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This is Vodafone:

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But of course there is the problem that the customers also want to take legal action against the seemingly overpowering group. Elbrecht knows that too: “Others bite the bullet because a fight against Vodafone seems hopeless to them,” she says in an interview.

But it is best to react immediately to such invoices and to contact the shop or Vodafone themselves. Only then can the matter be clarified. And if that doesn't help, customers can get the "legal advice of the consumer advice center" and get support.

So no one is helpless!